Online Ticketing Information - My UK Athletics Account
Frequently Asked Questions
I have never used My UK Account before. Do I already have an account, or do I need to create a new one?
If you have ever purchased tickets from the University of Kentucky, you already have an account in our ticketing system. If you are trying to renew your season tickets (even if you have never renewed online before), you already have an account and you should log into your current account to view your renewal.
Where can I find my Account ID number and Online Password?
Your Account ID number is located at the top of each renewal invoice you receive from the UK Ticket Office. Due to security reasons, passwords are not printed on renewal forms. If you do not know your Account ID number and/or Online Password, please call the UK Ticket Office at (800) 928-2287 or (859) 257-1818. You will be asked to verify your identity, as we will only release this information to the actual season ticket holder.
I'm trying to log into my account using my email address and online password, but it's not working. How can I find out which email address I have on file with the UK Ticket Office?
The easiest way to log into your account is by using your Account ID number and Online Password. Once you have logged into your account, you can scroll down and click "Edit Profile" to view/change your current email address.
My online password is a long string of numbers. Can I change my password to something that's easier to remember?
Yes, once you log into your account, scroll down to Account Settings and click "Change Password." You will be asked to enter both your current password and your new password.
I've logged into my account, and it says "Welcome." Where do I go now to renew my season tickets?
The first box that appears on the right says "Your Invoices." Within this box, you may click "View/Pay Invoices" or "Pay Now" to bring up current renewal invoices. You can then select your invoice to renew your season tickets. Each renewal invoice will list your current seat locations and charges.
I've heard that I can email my tickets to someone else if I'm not able to attend a game. How does this work?
Season ticket holders for football and men's basketball can now use My UK Account to email their tickets to friends, family, clients, or anyone else. Once the recipient receives his/her tickets via email, they can print tickets from any standard printer. Once a ticket has been forwarded via email, the barcode on the original season ticket is cancelled, and the original ticket is no longer valid.
How exactly do I forward my tickets via email?
To forward your tickets via email, first log into your UK Account. Once you are logged in, scroll down to Manage My Tickets and click Forward. Then, simply select the game and tickets you would like to forward, You may forward all tickets for a particular game, or you may split up your tickets and only forward some of them, keeping some to use yourself. There is a $1.95 fee per ticket charged for forwarding.
What if I accidentally forward my tickets to the wrong email address? Or what if I accidentally forward tickets to the wrong game?
Since your original tickets are no longer valid, please contact the UK Ticket Office at (800) 928-2287 or (859) 257-1818.
What is the deadline for forwarding tickets?
Tickets can be forwarded up until 2 hours prior to the start of an event. Tickets can only be forwarded for football and men's basketball events.
All I want to do is purchase single game tickets. Can I purchase these through My UK Account?
Most single game tickets are available through Ticketmaster.com, not through your UK Account. You can find direct links to UK tickets on Ticketmaster.com by going back to the main UK Ticket Office homepage. A different link is listed for each sport. You can purchase single game tickets for football, men's basketball, women's basketball, and baseball online through Ticketmaster.com.
Can I purchase new season tickets online?
Yes, you may purchase new season tickets online through My UK Account for Football, Women's Basketball, Volleyball, and Baseball. Season packages purchased online will be mailed to you by the UK Ticket Office approximately two weeks before the beginning of each respective season. To purchase new season tickets online, once you are logged into your account, simply scroll to the bottom and click "Buy Packages."
What is TicketFast?
TicketFast is a technology that allows you to print single game tickets from any printer you choose (i.e. "print-at-home"). When you purchase single game tickets online, you may choose the TicketFast option to print your own tickets, rather than having to pick them up from the box office or wait for them to arrive in the mail. Your TicketFast tickets are printed with a unique barcode on regular sheets of 8 1/2" by 11" paper. Simply bring these tickets to the event and the barcode will be scanned for validity. Currently, the TicketFast option is only available for Football and Men's Basketball events.
For further questions related to online ticketing, please contact the UK Ticket Office at (800) 928-2287 or (859) 257-1818.
