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Football Season Ticket Upgrades

The Upgrade Process

  • Prior to the April 6 Renewal Deadline: Season ticket holders should first review current seating availability through the Kentucky Football Virtual Venue. If you find seating you would like to move into or add to your account, please contact the UK Ticket Office at (800) 928-2287. Please note, tickets must be added to a payment plan or paid in full in order to be upgraded or added to your account.
     
  • After the April 6 Renewal Deadline: Season ticket holders who have renewed their existing seats and opted-in to the seat upgrade process as part of their season ticket renewal, will be able to browse available inventory and upgrade their seats through the steps listed below.
     

May Seat Upgrade Process

How It Works

  • The second seat upgrade period will begin on May 15 and continue through May 30. This period will contain seats that were not renewed by the April 6 deadline.
  • Those who have opted-in will receive a seat selection appointment time via email the week of May 8. Appointment times will also be sent by mail shortly thereafter. Appointment times will be assigned in order of your K Fund priority point ranking as of late April.
  • Your appointment time represents the earliest time that you can access the system to browse and upgrade your seats. Your selection window opens at your appointment time, and you may then upgrade your seats at any time until the process ends on May 30. There is no time limit; however, keep in mind that others will be able to upgrade seats as their selection windows open, so we encourage you to choose your seats as close to your assigned time as possible.
  • Those who wish to select seats with other accounts must wait until all account holder’s windows are open.
  • Keep in mind that you are under no obligation to choose new seats. In the event that you do not find seats that you wish to move into, you will retain the same seat locations you have already renewed.
  • If you upgrade into higher priced seats, your additional payment will be due at the time of the upgrade. The ticket office will review all online upgrades. If your online upgrade results in an additional K Fund donation due, this donation will be charged within three (3) business days. If your account was on a payment plan, you may choose to roll any additional charges into your final installment payment. If you originally paid your renewal by cash/check, we will contact your for any additional K Fund amount owed. If you select less expensive seats, the difference will be credited back to you by the ticket office. If you paid a deposit on new season tickets, the balance will be due when you select your seats.
  • Seating in a variety of areas and price levels will be available during the upgrade process. Fans interested in loge box seating should contact the K Fund directly at (859) 257-6300.
  • Ticket holders who require accessible seating or have K Cub Varsity Letter Winner (UKVLA) seats should call the UK Ticket Office at (800) 928-2287 at or after your appointment time, or visit our office in the Joe Craft Center to upgrade.

Additional Questions?

How To Select Your Seats

Option 1: Online Through My UK Athletics Account

We highly recommend that you select your own seats online through My UK Account, as the Kentucky Football Virtual Venue will give you the most control in making your selections. This is the easiest and most efficient method. Below you will find a few helpful tips:

  • Know your Account ID and password for your My UK Athletics Account, and be sure you can log-in to your account successfully.
  • On the day of your appointment, do not log in early, as the upgrade button will not be visible and you’ll have to log in again.
  • Before your appointment, visit the Kentucky Football Virtual Venue to familiarize yourself with various seat locations and pricing levels for each section. Please note, this version does not reflect current seating availability, but allows you to become familiar with the web-based program. Additionally, you should review the Seat Upgrade Step-By-Step Guide.
  • Make sure your internet browser is up-to-date and you are accessing the site via a desktop computer. The seat selection process cannot be completed on a smartphone.
  • Once your appointment opens, click the “UPGRADE NOW” button at the top right-hand corner of this page to go to your My UK Athletics Account.
  • If a page times out before you are able to confirm selections, fans should call the UK Ticket Office at (800) 928-2287, as your seats may be still reserved in a queue.
  • Immediately after upgrading your seats, you should see a confirmation page and receive a confirmation email. If you do not receive final confirmation from the online system, please call the UK Ticket Office immediately.

Option 2: By Phone

Call the UK Ticket Office at (800) 928-2287 at or after your appointment time. Do not call early as the upgrade process cannot begin until your appointment time. Please have your Account ID ready. If necessary, you may select a delegate to choose seats for you. Your delegate must have your Account ID and password.

Hours for phone upgrades are:

  • May 15 – 17: 9 a.m. to 5 p.m.
  • May 18: Regular Business Hours (9 a.m. – 4 p.m.)
  • May 21 – 24: 9 a.m. to 5 p.m.
  • May 25: Resume Regular Business Hours (9 a.m. – 4 p.m.)

Option 3: In Person

Visit the Joe Craft Center in person to meet with a staff member at or after your appointment time. No RSVP is required. Seat selections will occur in the K Fund office inside the main entrance. Hours for in person selections are listed above. If necessary, you may send a delegate to choose seats for you. Your delegate must have your Account ID and password. A limited number of metered parking spaces will be available at the Joe Craft Center. Visitor pay parking is also available in Parking Structure #5 between Limestone and Upper Streets, adjacent to the UK Student Center. Please do not park in any other campus lots without the proper permit, as you will be subject to ticket and/or tow.

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